At Vital Essentials, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we have established a clear return policy to facilitate the return process. Below is an overview of our Return Policy.

1. Return Eligibility

• Time Frame: You may return items within 30 days of the purchase date for a full refund or exchange.
• Condition: Items must be unused, unopened, and in their original packaging. Products that have been opened or used cannot be returned unless they are defective.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Perishable goods
• Items marked as final sale

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [support@example.com] or call us at [1-800-123-4567] to request a return authorization.
2. Prepare Your Package: Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
3. Shipping: Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
4. Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or credit card company.

5. Exchanges

• If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions for returning the item and will cover the return shipping costs.

7. Contact Information

For any questions or concerns regarding our return policy, please contact our customer service team:

8. Changes to the Return Policy

Vital Essentials reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.